This template policy describes how AELOR may handle personal information. Buyers should adapt it with qualified legal advice before use.
EFFECTIVE · 29 AUGUST 2026
DIRECTORY
01
Information collected
We may collect information that you provide directly, including your name, email address, telephone number, preferred locations, property requirements, enquiry details, and any correspondence with AELOR. When a relationship progresses, we may also request identification, proof of funds, ownership information, or other records needed to meet legal and professional obligations.
We may collect limited technical information when you use the site, such as device type, browser, approximate location, pages viewed, referring source, and interaction data. We do not intentionally collect special-category personal information through the website. Please avoid including sensitive information in an initial enquiry unless it is necessary.
02
Use of information
We use personal information to respond to enquiries, understand residential requirements, arrange viewings, provide property or editorial updates requested by you, manage professional relationships, improve our services, protect the site, and maintain appropriate records.
We do not sell personal information. Marketing messages are sent only where permitted and may be declined at any time. Stopping marketing does not prevent essential communications connected with an active enquiry, mandate, transaction, or legal obligation.
03
Cookies and analytics
The site may use essential cookies required for security, preferences, forms, and core functionality. With consent where required, it may also use analytics tools to understand aggregated traffic and improve navigation, performance, and content.
Buyers of this template should update this section to identify the specific services they enable. Browser settings can restrict cookies, although doing so may affect parts of the site. Any consent interface should provide a clear way to accept, reject, or adjust non-essential cookies.
04
Legal bases
Where applicable law requires a legal basis, processing may rely on your consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, or legitimate interests such as responding to enquiries, protecting our operations, and providing relevant professional services.
When we rely on legitimate interests, we consider the nature of the information, the reasonable expectations of the person concerned, and any potential impact on their rights. Consent may be withdrawn at any time without affecting processing already carried out lawfully.
05
Data sharing
Information may be shared with trusted professional advisers and service providers when necessary, including legal counsel, notaries, surveyors, architects, engineers, financial institutions, technology providers, property owners, and cooperating agents. Only information relevant to the agreed purpose should be disclosed.
We may also disclose information when required by law, regulation, court order, or a competent authority; to establish or defend legal claims; or in connection with a reorganisation or transfer of the business. Service providers should be contractually required to protect personal information.
06
Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including the duration of an enquiry or mandate and any period required for legal, tax, accounting, anti-money-laundering, or professional record-keeping obligations.
Retention periods vary by category and jurisdiction. When information is no longer needed, it should be securely deleted, anonymised, or archived with access appropriately restricted.
07
Your rights
Depending on your location, you may have rights to access, correct, erase, restrict, or object to processing; withdraw consent; receive certain information in a portable format; and complain to a relevant supervisory authority. These rights may be limited where legal obligations or legitimate exemptions apply.
Requests may be sent to the contact address below. We may need to verify identity before acting and will respond within the period required by applicable law. There is normally no fee, although manifestly unfounded or excessive requests may be handled as permitted by law.
08
Data security
We use proportionate organisational and technical measures intended to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction. Measures may include access controls, secure hosting, encryption in transit, staff procedures, and careful selection of providers.
No online system can be guaranteed completely secure. If a personal-data incident occurs, we will assess it promptly and notify affected individuals or authorities where required.
09
International transfers
AELOR may work across multiple regions, and information may therefore be processed in countries with different privacy laws. Where required, we use recognised safeguards such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
Information should not be transferred merely for convenience. The destination, provider, purpose, and available protections should be assessed before international processing begins.
10
Policy updates
We may update this policy to reflect changes in law, technology, services, or operating practices. The revised version will be posted on this page with a new effective date. Material changes may also be communicated directly when appropriate.
Previous versions should be retained where necessary to demonstrate which terms applied at a given time. Continued use of the site after an update does not replace consent where fresh consent is legally required.
11
Contact information
For questions, requests, or concerns about privacy, contact AELOR at private@aelor.house. Template buyers should replace this address and add the legal name, registered address, data-controller details, and supervisory authority relevant to their business.
We aim to resolve privacy concerns directly and respectfully. You may also have the right to contact the data-protection authority in the country where you live or work.
Write to the private desk with any question about information handling or your rights.